WideTransfer
WideTransfer

How can we help?

A little guidance, right where you need it. Find an answer and get back to your transfer.

Let’s work through it

Choose what is happening. We’ll take it one check at a time.

My upload is not moving
  1. Check your connection and keep the sending tab open. A sleeping device or a lost connection can interrupt progress.
  2. Check the visible error and the size, file count and storage limits shown in the form. Remove files only if you want to change your selection.
  3. If the page offers Retry, use it. Before refreshing, keep your original files: a page reload may require selecting them again.
  4. If it still fails, contact support with your device, browser, approximate file size and exact error. Do not attach the files themselves.
My verification email has not arrived
  1. Check that the address shown in the guest flow is correct, including any spelling mistakes.
  2. Check spam, junk and mail filtering. Allow a little time for delivery before requesting another code.
  3. Use the most recent code for the same email and browser flow. Respect the resend countdown or limit shown in the page.
  4. If delivery still fails, tell support the affected email address and approximate attempt time. Never send us the code.
I cannot find my download
  1. Open your browser’s Downloads. On an iPhone, also check Files and the browser’s configured download location.
  2. Check whether the browser is still downloading, is asking for permission, or reported an error.
  3. For a ZIP, wait for the browser to finish saving it, then open it in your device’s archive or Files app.
  4. If the link is unavailable or a limit was reached, ask the sender to check it. Keep the exact error for support.
I cannot sign in
  1. Make sure you are using your account password on widetransfer.app, rather than a guest verification code or the admin login.
  2. Use Forgot password if necessary. Open the latest reset link in the browser where you want to sign in.
  3. If the page reports a network failure, check your connection and retry the action. Do not repeatedly submit the same request while it is still pending.
  4. If the problem remains, contact support with the exact message and approximate time. Never include your password or reset token.

Guides and common questions

16 guides
Send files without an account
  1. Choose Add files, Add folder, or drag files anywhere onto the sending screen. On mobile, use the file picker.
  2. Continue with your email, accept the terms and complete the security check. Enter the verification code sent to that address. A guest transfer does not create an account.
  3. Send the files and keep the ready link. A recipient email is optional; guest email sending supports one recipient. Extra title and message fields are under More options.
Files, folders and sending limits
  1. Add folder preserves the folder structure. You can add more files before sending and remove anything you do not want to include.
  2. The sending form shows the applicable limits. Account limits come from your plan; guest limits are separate and shown during guest sending.
  3. Keep the browser open and your device connected until the link is ready. Keep an original copy of your files.
Title, message, expiry and protection
  1. Open More options to see the settings available for your transfer.
  2. Availability of passwords, expiry controls and download limits depends on your plan. Check the settings before sending.
  3. Share a password separately from the link. Expired, deleted or otherwise restricted links cannot issue new access.
Download a shared transfer
  1. Open the transfer link. You do not need an account to download an available transfer.
  2. Choose a single file or Download all. Multiple files are packaged as a ZIP with their folder structure.
  3. A download confirmation in the page means the browser was asked to download. Check your browser’s Downloads or your device’s Files app to confirm that it finished.
Why a link or download is unavailable
  1. The link may have expired, reached a download limit, been deleted or been restricted. Ask the sender to check its status.
  2. Enter a transfer password only on the transfer page. Support cannot provide the sender’s password.
  3. An expired or physically deleted file cannot be assumed recoverable. Ask the sender for a new transfer if needed.
Download notifications and statistics
  1. The sender receives a notification for the first qualifying download, when an email address is available and delivery succeeds. Repeated downloads do not generate a new first-download email.
  2. Account users can also view the available download and view statistics in their workspace.
  3. A download request or preview does not prove who received a file or that a browser finished saving it.
Sign in or reset your password
  1. Sign in on widetransfer.app using your account email and password. Guest verification codes are not account passwords.
  2. Use Forgot password if needed and open the most recent reset email. Keep reset links private.
  3. If a session expires, sign in again. When signing in from the same landing page, your selected files remain available in that browser tab.
Collect files with a request
  1. Account users can create a file request in Requests, within their plan’s limits.
  2. Share the request link with the people who should submit files. They can follow the request form without needing your account password.
  3. Review submissions from the request in your workspace. Check who is requesting files before submitting private information.
Privacy, cookies and deletion requests
  1. Read Privacy for data use, cookies, retention and your rights. Read Terms and Acceptable use for the service rules.
  2. For an access, correction or deletion request, email [email protected]. We may need to verify identity and scope.
  3. Deleting a link, expiry and physical file removal are different steps. Do not use the service as your only backup.
Report a file or a security concern
  1. Use Report abuse on the relevant transfer or request page, or email the exact link and your explanation to support.
  2. Do not download, attach or copy suspicious material just to make a report.
  3. A ready transfer is not a certificate that a file is safe. Follow any displayed warnings and use suitable protection on your device.
macOS: Install on your Mac
  1. Download the macOS DMG from this page. It supports Intel and Apple Silicon Macs with macOS 12 or later.
  2. Open the DMG, drag WideTransfer into Applications, then open WideTransfer from Applications.
  3. Sign in with your WideTransfer account. Use your account password, not a guest email verification code.
  4. Look for WideTransfer in the menu bar at the top of your screen.
  5. To send with a right click, open System Settings and enable WideTransfer in extensions (it may appear under File Providers). On macOS 15 or later, find it under General → Login Items & Extensions. On older versions, search for Extensions and select Finder.
  6. Open WideTransfer from the menu bar and choose the files or folder you want to send. You can also drag files into its upload window.
  7. Review the files and the available transfer options. The limits and features come from your account’s plan.
  8. Start the upload and keep the Mac connected until the transfer is ready.
  9. Copy the ready link and share it with your recipients. Keep an original copy of your files.
iOS: Install on iPhone and iPad
  1. Open the WideTransfer listing on the App Store using the button on this page, then choose Get.
  2. Sign in with your existing WideTransfer account. An app download does not create a new account or change your plan.
  3. Choose the files you want to send and start the upload. Keep your device online until the transfer is ready.
  4. Copy the ready link and share it. Update the app through the App Store.
iPadOS: Install on iPhone and iPad
  1. Open the WideTransfer listing on the App Store using the button on this page, then choose Get.
  2. Sign in with your existing WideTransfer account. An app download does not create a new account or change your plan.
  3. Choose the files you want to send and start the upload. Keep your device online until the transfer is ready.
  4. Copy the ready link and share it. Update the app through the App Store.
Android: Install on Android
  1. Open the WideTransfer listing on Google Play using the button on this page, then choose Install.
  2. Sign in with your existing WideTransfer account. Allow notifications to receive transfer updates.
  3. Choose files in the app or share them to WideTransfer from another app. Keep your device online while the upload continues in the background.
  4. Open a notification to see the matching transfer, then copy or share its link. Update the app through Google Play.
Windows: Install on Windows
  1. Publisher signing pending
  2. You can use this public beta with your WideTransfer account. Its publisher certificate is pending, so Windows may show “Unknown publisher” or block installation. Keep Windows protections enabled. If installation is blocked, use the website until a signed release is available.
  3. Download and open the Windows installer from this page. It installs for your user without administrator access.
  4. Sign in with your existing WideTransfer account and find the app in the notification area beside the clock.
  5. Right-click a file or folder and choose Send with WideTransfer. On Windows 11, use Show more options. For several selected files, use Send to → WideTransfer.
  6. The app checks for updates at startup and every 6 hours while running. Review what changed and install from Settings when no transfer is active. Windows closes and reopens the app during installation. Updates require their own cryptographic signature.
  7. Choose files or a folder from the tray window, or drop them into the upload window.
  8. Start the upload and keep the app running and your PC online until it finishes. Closing the window keeps the tray app running; sleep or Quit pauses uploading.
  9. Copy the ready link and share it. Files, limits, previews and expiry follow your existing account plan. Enable notifications in Windows to hear when a transfer is ready or downloaded.
Account, limits and app updates
  1. Use your existing WideTransfer account. An app download does not create a new account or change your plan.
  2. Storage, transfer size, file count and expiry remain subject to the limits shown for your account.
  3. On macOS, the app checks for updates at startup and every 6 hours while running. In Settings, choose “Check for updates”, then download and install when you are ready. You can also download the latest DMG from this page.

WideTransfer, on your device

Need a hand?

Tell us what happened, your browser and device, and the exact error or transfer link. Never send your password, verification code or private file contents.

Email support
Company and contact details

The provider is TSOKAS G. WIDEVIEW ENTERTAINMENT L.P. (Greek registered name: TSOKAS G. WIDEVIEW ENTERTAINMENT Ε.Ε.), trading as Wideview Entertainment, VAT EL803334554, Greek business register (GEMI) 194800101000, 58 Grigoriou Lampraki, Glyfada 16675, Greece. Contact: [email protected], telephone +30 210 2205089.

Support, privacy, content notices, reconsideration and competent-authority communications: [email protected]. We accept Greek and English.

For a file notice, send the exact link and your explanation to the email above. Do not attach suspected material or send passwords. Include the reference where available.